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My Menards Capital One credit card on line access has been restricted. they let me spend the money but they will not let me go on line and pay the bill.
It is like they do not want to be paid. I am a hospital worker (front line) and do not need this added stress. This is the 2nd time they have denied access to verify the same charges from January. They send you a link to scan you ID but it will not read a new ID.
And apparently they do not have the ability to transfer you to a supervisor on the phone. Funny when I call about my other Capital one Card they can transfer me. So out of my busy non-stop stressed life I have to take time out of my day to call and make this payment during my work time (because they are not open when I am off). Now they want me to take the time I do not have to find and fax them proof of who I am and proof of address.
I did not need any of this to open the account or to send on the account, but to pay on the account I need to prove who I am. This is the most messed up think I have ever encountered. Also when you finally get a call from a supervisor they will not let you talk to a manager, because there is nothing a manager can do either.
I am being interviewed tomorrow by our newspaper about the challenges we are facing and stress, this subject may come up. This is the only credit card company I am having trouble with and I have many.
Product or Service Mentioned: Capital One Credit Card.
Preferred solution: let me pay on line i do not care if i can use the credit card but let me pay it..